Delivery
Information

FREE UK
Delivery Over £50

Free (2-4 working days)

Delivery to all UK addresses is free. Items
are sent by Royal Mail Tracked 48-hour delivery. You can expect your order to
arrive within 3-4 working days. Orders placed before 2pm Monday to Friday (this
does not include bank holidays or public holidays) are dispatched the same day.

Please note, your purchase will require a
signature on delivery.

UK Delivery

£5.99

Items are sent by Royal Mail Tracked delivery. You can
expect your order to arrive within 2-5 working days. Orders placed before 12pm.
Monday to Friday (this does not include bank holidays or public holidays) are
dispatched the same day.

Please note, your purchase will require a
signature on delivery.

European
Delivery

£14.99

We deliver to any address in Europe. Items are
sent by Royal Mail and you can expect to receive your purchase within 3-5
working days.

Please note, your purchase will require a
signature on delivery.

Worldwide
Delivery

£23.99

We deliver to any address worldwide. Items are
sent securely by Royal Mail and you can expect to receive your purchase within
7-10 working days.

Please note, your purchase will require a
signature on delivery.

Delivery
Times

We aim to deliver all orders on time.
Occasionally, due to circumstances beyond our control, your purchase may arrive
late. We cannot be held responsible for the late delivery as we do not
undertake the deliveries ourselves and rely on the service offered by Royal
Mail.

Deliveries are sent to the address you enter
at checkout, so please make sure you enter the correct address. You should also
make sure that someone will be available at the address on the specified date.
If Royal Mail cannot deliver your parcel, because there is no-one present to
sign for it, it is your responsibility to arrange for it to be re-delivered or
collected from the Post Office within the allotted time.

Returns

We’re confident you’ll love everything you
purchase from V&N Jewellers. But on the rare occasion that it's not right
for you, you can return any item to us within 28 days of delivery for a full
refund.

To qualify for a refund: products must be
unused, in their original packaging and accompanied by proof of purchase.

If you do wish to return an item, please email
vandnjewellers@hotmail.co.uk with
your reason for return. We will respond to confirm your return and provide
you with our returns address.

We recommend that you opt for tracked
postage when you send your return to us. If your item does not arrive, we
cannot help and you’ll need to contact your local postal service for further
help.

Unless your item is faulty, you will need to
pay for the cost of your return.

We process all refunds within 14 days of
receiving the return- and send you a confirmation email when the return
has been processed.

We will send your refund to the card you used
to make your purchase, although it can take up to 14 days for your card
provider to credit the funds to your account. Please note, the cost of the
original delivery charge will be deducted from the total amount refunded.

For hygiene reasons, we can not accept
earrings for return or refund unless the item is faulty.

Exchanges

If you would like to exchange your purchase,
please follow the instructions for returns outlined above and make a brand-new
purchase online.

Faulty
Items

On the rare occasion that an item is faulty,
we’re happy to provide a full refund once we have reviewed the item and agreed
that it is faulty. To return a faulty item, please email us at vandnjewellers@hotmail.co.uk,
explaining the fault accompanied by photographic evidence. If agreed, we refund
the full cost of the item, including the delivery charge.